Privacy and Cookie Policy

Your privacy is important to us. This privacy policy describes the online information practices which we Artigiano Shop Ltd (‘we’, ‘our’) employ in relation to the information which you, our customers (‘you’, ‘your’), provide when using the www.artigianoshop.co.uk site (‘Website’).

It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.

This Privacy Policy has been updated in November 2020.

Our contact details

ARTIGIANO SHOP LTD

25 Copperfield Gardens

Brentwood, Essex

CM14 4UB

Email: info@artigianoshop.co.uk

Telephone numbers: 02038839390

Artigiano Shop respects your privacy and seeks to protect your personal data. The following information describes how we gather and use data. The amount of information Artigiano Shop holds on you and how it uses it depends on your relationship with Artigiano Shop and on what service you use, so some of the sections below may not be relevant to you.

• We keep to a minimum the amount of information we hold about you.
• We use your data to respond to your enquiries about our services and to provide our services to you.
• We delete your data when it is no longer needed.
• We apply appropriate security mechanisms to protect your personal data.

The type of personal information we collect

As part of you using our Website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:

• Identity information including your first name, last name, marital status, title and gender.
• Contact information including your address, e-mail address and telephone numbers.
• Financial information including bank details and credit/debit card information.
• Technical information including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access our website.
• Profile information including your username and password.
• Communications information including your correspondence with us and any feedback that you provide us with.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you by:

• registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;
• placing orders on the Website;
• communicating with us by phone, e-mail or otherwise.
• We may also collect technical information when you access and interact with the Website (see the section below on “How do we use cookies?”).

We may also receive your personal data when processing gift requests from customers where you are the recipient. We process that data initially under contract with the gift purchaser.

We may also receive personal information about you indirectly from the following sources:

• delivery and address information from our carriers who deliver products to you;
• marketing information from marketing companies who send customer communications and direct marketing materials on our behalf;

On request, we can provide you with access to all information, including proprietary information, that we maintain about you (but not other users unless required to do so by law) including unique identifier information (for example, your customer number or password) and contact information (for example, your name, address and phone number). You can request this information by emailing us at info@artigianoshop.co.uk or writing to us. We will correct inaccuracies on provision of the correct details or, where relevant, you can do this by changing your registered details online. Please note, we will never send personal information on request unless we have proof that the recipient is the owner of the data.

How we use your personal information

We use your personal information for the following purposes:

• to register you as a new customer;
• to respond to your enquiries and complaints, and to manage our relationship with you;
• to handle orders, deliver items and process payments;
• to communicate with you about updates, orders, products, services and promotional offers;
• to update our records and maintain any online account you may have with us;
• to administer and protect our business and this site, including to prevent or detect fraud or abuses of our Website;
• for market research, reporting, analysis and modelling so as to improve the products and services we provide and to optimise our social media operations;
• to comply with our financial record keeping obligations;
• to use data analytics to improve our website, products, services and user experiences; and
• to enable third parties to carry out technical, logistical or other functions on our behalf.

When do we share your personal information?

We only share your personal information with third parties where strictly necessary so that they can assist us in providing products and/or services to you such as fulfilling orders, delivering packages, sending customer communications, analysing data, processing payments and providing customer services. They will have access to personal information needed to perform their functions, but may not use it for other purposes.

Where we share your personal information with third parties who process your information on our behalf, they will only process your information on our instructions and we will remain responsible for ensuring that it is protected and processed lawfully.

Where we share your personal information with third parties who process it for their own purposes such as government bodies, regulatory bodies or law enforcement organisations so that they can carry out their legal functions. Those third parties will have their own legal obligations to protect your information and you will have legal rights that you can enforce directly against them.

We do not share nor sell your personal data to anyone else.

How long do we store your data for?
We will store your personal information (name, address, email, etc) for a minimum of six years after your last transaction with us.

If you wish to stop hearing from us prior to that time then email us at info@artigianoshop.co.uk and we will remove you from our mailing lists, even though we will retain some historical purchasing records as legally required.

How we store your personal information

Artigiano Shop Ltd is committed to protecting the security of your personal data. We store data in a number of places depending on our requirements to access and use it. Artigiano Shop Ltd shall implement and maintain technical and organizational measures to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

How do we use cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie. The cookies we use are set out in the table below.

You can accept or decline ‘cookies’ by modifying the setting in your browser. Please note that if you disable ‘cookies’ you may not be able to use all the features of our Website.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request please contact us at:

ARTIGIANO SHOP LTD

25 Copperfield Gardens

Brentwood, Essex

CM14 4UB

Email: info@artigianoshop.co.uk

Telephone numbers: 02038839390